Help Guide

Water Terms

Have a question about a specific water term? Check out the list of water terms in our water dictionary.

Water Quality Standards

Have a question about how Culligan meets or exceeds water processing standards? Check out why our water tastes so great.

Softener Bypass Videos

Before you call your local Culligan Man, here are some useful videos to help you bypass your softener when needed.
Learn more about how you can have better water.

Latest Blog Posts

What Clients Say
Please read: I'd like to start by saying our experience was not a flawless one, however, how it has been handled is why I am writing this review. In short, we had an install that resulted in some broken drain pipes. As is with any business or product, sometimes things happen. Culligan could've made this process difficult and argued responsibility, or made us fight for a resolution, but they didn't. Jeff, the GM, has been extremely easy to reach and vowed to make things right the minute this was brought to his attention. He allowed us to get a plumber of our choice out ASAP and paid for the repairs over the phone when they were finally completed. They also have gone above and beyond to make sure this was a fair deal for all parties in the end due to the time it took. Zach, the Sales manager who sold us on the softener, has been absolutely wonderful to work with. He made it clear from day one he was our go to contact should an issue ever arise. Since then, he has been very attentive and responsive to this ever changing situation and acted as a go between. He has kept great communication and followed through on everything he has said. Sometimes companies will make false promises they don't intend to stand behind, but not Culligan. They really do care about customer interactions and building a good relationship with their customers. I cant speak for the other Culligan dealerships, but the Decatur one is one you can trust to resolve problems, should they arise. As for the softener, it is the best improvement we have made to our house. My wife has been dealing with eczema since March. After some research and a recent experience staying in a water softened hotel for a week, we decided a water softener may help. Having city water, our water certainly isn't as hard as those who are on a well, however it is full of chlorine. After having our softener for only 9 days, my wife's eczema has made dramatic improvements, and is almost healed. We can tell a huge difference in how our skin and hair feel. Despite all the problems we had, I can still confidently recommend a Culligan Water Softener. At the end of the day, they will not rest until the customer is happy with their product, and we are very happy with ours.
Culligan Customer
Taylor Price
- Culligan Customer