When I called to start Service-it was going to be a couple of weeks before they would be back in my area to deliver. I made a note of the date and called to confirm as the date got closer. But when I called, they had no record of my Service Request. I was a little bit annoyed because I didn’t feel like who had taken my info originally, had gotten enough from me-but what do I know?!? Which is why I called to confirm. They said they would look into it and call me back. Which I was just fine with, things happen. Later THAT SAME DAY....because they had lost my ticket, the Manager of Decatur Culligan drove his personal vehicle to my house to deliver my Culligan Dispenser and Water. I live approximately 1 hour from the city they are located. I was shocked and amazed and a customer for life after that. Since, I have had 1 delivery which was completely flawless-The Driver was so nice and professional. We talked about what worked best for him when he comes to pick up and drop off. Anything I can do to make lugging those bottles up and down my sidewalks easier on him...I will do! I have since talked to the Girls in the office as well and They have been so nice and helpful with me understanding my invoices. The water is delicious and we love having access to clean, fresh - cold water all the time! We are considering a water softener soon, and I’m really looking forward to that! THANK YOU Decatur Culligan!