This week Randy was dispatched to our home to repair our water softener. We found him to be very pleasant and helpful. Not only did he repair the unit, but he also ensured that we understood the problem and gave us tips for things to watch for in the future. He was polite, responsive and an all-around nice person. He also cleaned up after himself which seems so simple but something that is pretty rare. It is obvious that he likes his job and the work he does. After having many people in our home over the past few months for some remodeling projects he as a very refreshing change from what we had come to expect. On a scale of 1 – 10 on service I would give him a 15!