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Dealing with Mike Lausten was an absolute pleasure. I emailed him on a Sunday expecting to hear back from him the following work week. To my surprise, he replied back the same day! When he came to my home to tell me about the Culligan Water Softener, I could tell he knew his product. His presentation is top notch. He wasn't rushed, answered every single question that I asked, and did not use any pressure tactics. After he left my home I had additional questions which he promptly answered. He's a very busy man, but every time I reached out to him I received a response that very same day. After my install, there was a little hiccup with my kitchen faucet. Mike facilitated having a plumber come out to try to fix the problem. In the end, Culligan (via Mike) paid to have my kitchen faucet replaced. I'm loving my new soft water! Bye bye dry skin and hair! Thanks, Mike, for your professionalism, your knowledge, and your responsiveness throughout this process!